At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
The Commercial Contract Administrator plays an integral role in helping Lilly become our customers' preferred company, preserving shareholder health, and providing our customers with timely, contract-compliant rebate payments and exceptional service. This role is dedicated to Commercial and Part D rebate payment processing, with a direct, ongoing role supporting Revenue Defender (RD), Lilly's AI/anomaly detection program protecting against revenue leakage. The ideal candidate is analytical, detail-oriented, and comfortable operating at the intersection of traditional contract administration and AI-enabled analytics and automation. Someone who is service-oriented, adaptable, and accountable in delivering timely and accurate contract-compliant payments while helping advance how the team uses technology to do that work.
Summary of Job Responsibilities
Knowledge & Expertise
- Build deep technical knowledge of Contract Administration procedures and systems, contracting language, and product knowledge.
- Exhibit knowledge of customers, including PBMs, HMOs, and Commercial/Part D payers, and each of their unique requirements.
- Display knowledge of the healthcare industry and trends that could affect Lilly's contracts and rebates.
- Develop a strong working understanding of AI/ML tools used in Revenue Defender investigation and their potential adoption more broadly across the organization.
Relationship Management
- Build strong internal relationships through frequent formal and informal communication with internal partners, such as Contract Development, Legal, Government Pricing, Field Account Managers, Gross-to-Net, IT, and Purchase-to-Pay/Treasury.
- Develop trusting relationships with customer peers, proactively identifying and resolving issues, and identifying opportunities that benefit both parties.
Contract Administration & Payment Processing
- Conduct thorough reviews of preliminary contracts to identify potential Contract Administration issues and collaborate with the Contract Development team to ensure final contract language reflects the intent of the agreement.
- Manage contracts in the rebate system, including confirming formulary status and rebate percentage, setting up or amending price groups and exhibits, and accurately setting up value-based, bundled, or other unique contracting rebate strategies.
- Process data through the rebate system to determine payment amounts, producing reports and Customer Payment Packets to identify differences between expected and projected payments.
- Reconcile current-quarter payment requests vs. actual payments; analyze trend variances and investigate root causes.
- Route full payments for FRAP approval/signature, following up as needed to meet customer payment deadlines.
Revenue Defender (RD) Support
- Serve as an active contributor to Revenue Defender initiatives, identifying ineligible rebate submissions, contract compliance exceptions, and potential revenue leakage through pharmacy- and NDC-level analysis.
- Document findings and partner with the Revenue Defender team on recoupment and corrective action.
- Help identify data anomalies and patterns across large transactional data sets to support ongoing revenue protection.
Continuous Improvement, Analytics & Automation
- Continuously seek opportunities to improve Lilly's people, systems, and processes — identifying, testing, measuring, and codifying best practices.
- Identify opportunities for process standardization, automation, and AI-enabled analytics, and help implement improvements.
- Leverage AI-enabled analytics and automation tools to accelerate data validation, trend analysis, and payment reconciliation, including automated variance detection and account profiling.
- Support organizational planning, forecasting, and decision-making by generating and reviewing trend reports and sharing insights with Brand, Account Management, and Gross-to-Net teams.
- Support Annual Audit by maintaining access to Payment Packets for internal and external auditors.
- Participate in ad-hoc initiatives presenting new AI-enabled ways of working across the organization as part of the Accelerate Reach & Scale initiative.
Role Flexibility
- This role is expected to operate with flexibility across Contract Administration's core work areas. While the primary focus is commercial rebate payments, team members may be asked to support additional areas, including copay, Commercial and Part D rebate payments, and Revenue Defender, based on evolving business needs, team capacity, and organizational priorities.
Basic Qualifications
- Bachelor's degree
- 1 year of work experience in pharma rebates, PBM, healthcare finance, or data analytics. Alternatively, recent graduates with internship experience and/or coursework in a quantitative field may be considered.
- Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1
Preferences
- Preferred degree in (e.g., Business, Finance, Economics, Data Analytics, Management Information Systems, Information Technology) or an analytical degree emphasizing critical thinking and problem-solving.
- Work experience or coursework that clearly demonstrates analytical capabilities.
- History of teamwork and customer service skills.
- Experience with data flow, internal controls and processes, and system connectivity.
- Demonstrated attention to detail.
- Familiarity with AI-enabled analytics and automation tools (e.g., Revenue Defender) to accelerate data validation, anomaly detection, and trend analysis is a plus.
- Knowledge of pharmacy claim data and how it flows through related systems.
- Working knowledge of SQL for querying and analyzing rebate and claims data in a data warehouse environment (e.g., Redshift, SQL Server).
- Advanced Excel skills, including pivot tables, Power Query, and formula-based reconciliation of large data sets.
- Experience with Power BI or a similar business intelligence/visualization tool for trend reporting and dashboarding.
- Exposure to automation or scripting tools (e.g., Power Automate, Python) to support process standardization and efficiency.
- Experience with a rebate management platform (e.g., ICyte) and familiarity with pharmacy claims data structures (NDC, NCPDP) preferred.
- Ability to identify data anomalies or patterns across large transactional data sets to support revenue protection and compliance.
Additional Information
- Travel Percentage: 0–10%
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).
Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$60,000 - $143,000
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
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