Accountabilities:
- Performs data analysis and reporting utilizing a detailed knowledge of computer systems, data analysis and database management to support the needs of sales regions.
- Collects and manipulates data as well as create, design, and develop queries to analyze, track and report internal data.
- Prepares reports and recommendations and participates in the analysis and interpretation of data as appropriate.
- Proactively seeks to improve knowledge and opportunities to learn about new and existing products and services available. Utilizes this knowledge in handling customer requests to add value to customer interactions.
- Develops and support reporting and BI systems across business functions.
- Designs and develops reports and dashboards that are user-friendly, scalable across multiple teams, provide drill down capabilities, and supported by the agreed methods and tools.
- Performs advanced data hygiene checks and implement precautionary measures to ensure data quality.
- Verifies the collected data is within required quality standards.
- Plays an active role in maintenance of reports, dashboards, and databases.
- Adheres to current standards (e.g., GDPR requirements).
- Creates (wherever applicable) and maintains documentation related to data infrastructure, dashboards, reports, and analytical solutions, and stores output in appropriate repositories.
- Assists in the development of end-user training materials.
- Other duties as assigned.
Qualifications:
- Bachelor’s degree or has completed 2 years level in College without back subjects or incomplete units
- 1 year of relevant experience
- Experience in a business or sales environment analyzing data, writing queries, and developing reporting solutions.
- Strong analytical skills and ability to relate information into actionable recommendations to optimize sales, marketing, and business initiatives.
- Strong oral and written communication skills.
- Ability to learn various internal customer, sales tools, and related applications
- Ability to work effectively with all levels of the sales organization and develop and maintain solid working relationships with those teams to establish trust.
- Ability to take direction and work independently yet able to work in a team-driven atmosphere.
- Willing to work on fixed night shift
- Requires proficient use of SQL, Outlook, Excel and Internet Applications
- Strong organizational, time management and forecasting skills
- Internet connection – 10mbps above
- Proven customer service skills and strong customer focus required.
- Exposure in Tableau, Salesforce and PowerBI is an advantage
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
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