Department:
Servicing - Front End Insurance
We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities.
Department Overview
Our Servicing experts service all Fannie Mae, Freddie Mac, and FHA Finance loans originated by Walker & Dunlop as well as certain life insurance company, bank, and CMBS loans. Our Servicing experts are the borrower’s primary point of contact and ensure that the requirements of the investors are met from loan closing through payoff. The Department consists of six main functional areas: Loan Administration, Asset Management, Insurance Compliance, Investor Reporting, Treasury, and Compliance. W&D’s Servicing portfolio is the 8th largest in the U.S., and W&D is one of Fitch’s highest-rated Servicers, with a rating of CPS1-.
The Impact You Will Have
Analyze insurance coverage for commercial loans in accordance with Investor guidelines. Assist borrowers in acquiring appropriate coverage. Inform, and educate borrowers about coverage, exclusion, and exposure. Provide technical support to Production/Underwriting/Closing staff specifically in analyzing borrower needs against investor guidelines and risk to the company.
Primary Responsibilities:
- Review Investor insurance guidelines and loan documents to establish baseline requirements.
- Review Appraisals, Engineering, Seismic, and Phase I Environmental Reports and Lender Requirements to determine loan-specific insurance requirements.
- Perform review of insurance certificates, policies, statement of values and invoices to determine compliance with Investor guidelines.
- Process Insurance waivers/Exceptions with supporting documentation for non-compliant insurance issues.
- Resolve non-compliant insurance issues with borrowers and insurance agents.
- Work closely with Production, Underwriting, Closing and External Consultants to approve coverages while meeting tight deadlines.
- Perform other duties as assigned.
- Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.
Education and Experience:
- Bachelor’s degree or equivalent experience.
- Minimum of 1 - 2 years of insurance experience.
- Professional designations such as CIC, CPCU, ARM, AU, ANIS, Property & Casualty license, or equivalent is preferred.
Knowledge, Skills and Abilities:
- Ability to work as a part of a team, while providing a strong individual contribution.
- Excellent attention to detail, judgment, flexibility, accountability and dependability.
- Ability to work in high volume work environments, with strong ability to prioritize workload.
- Requires excellent communication skills, written and oral, through all levels of the organization.
- Strong time management and organizational skills.
- Clear knowledge of Commercial Insurance Coverage –Property, (including Flood, Wind, Earthquake and Terrorism), General Liability (including Workers Comp and Auto), Professional Liability and Umbrella/Excess Liability Insurance.
- Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes.
- Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders.
This position has an estimated base salary of $64,000 - $75,000 plus a discretionary bonus. An employment offer is based on the applicant’s relevant work experience, applicable knowledge, skills, abilities, internal equity, and alignment with market data.
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What We Offer
- The opportunity to join one of Fortune Magazine’s Great Places to Work winners
- Comprehensive benefit options* that have earned Walker & Dunlop the gold level of the 2025 Cigna Healthy Workforce Designation™, some of which include:
- Up to 83% subsidized medical payroll deductions
- Competitive dental and vision benefits
- 401(k) + match
- Pre-tax transit and commuting benefits
- A robust health and wellness program – earn cash rewards and gain access to resources that
promote health, engagement, and balance - Paid maternity and parental leave, as well as other family paid leave programs
- Company-paid life, short and long-term disability insurance
- Health Savings Account and Healthcare and Dependent Care Flexible Spending
- Career development opportunities
- Empowerment and encouragement to give back – volunteer hours and donation matching
*Eligibility may vary based on average number of hours worked
Equal Employment Opportunity Statement
We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information, or any other characteristic protected by applicable law. We strive to be a safe place to ask questions, build professional relationships, and develop careers.
SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.215.5500, if you have any concerns about information requested during or after the application process.
Fair Chance Hiring
Background checks, including any questions related to infractions, arrests, or conviction records, will not be conducted until after a conditional offer of employment has been accepted. We will consider for employment qualified applicants regardless of arrest and conviction records, in accordance with federal, state, and local laws.