Career Category
Information Systems
Job Description
Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture.
We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.
This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more.
Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients.
What we do at AMGEN matters in people’s lives.
Scrum Master, AI Studio
This Job offers a unique opportunity to join a fun, innovative engineering team within the AI & Data Science (AI&D) - organization. We are the Applied AI team (AI Studio). AI Studio is Amgen’s enterprise engine for turning high-value business challenges into scalable AI products. We partner with key business partners across the company to identify the right opportunities, shape them into actionable use cases, and design, build, and launch AI products responsibly. Our work spans the full lifecycle—from early discovery and rapid prototyping to production deployment, reuse across the enterprise, and measurable business impact.
LIVE
WHAT YOU WILL DO
The Scrum Master, AI Studio position offers a unique opportunity to join a collaborative, innovative team within the AI & Data Science organization. This role will support next-generation AI, automation, process intelligence, digital workflow, and productivity capabilities across the AI Studio portfolio.
AI Studio supports the design, build, testing, deployment, DevOps, adoption, operation, and value realization of enterprise AI products and solutions. The portfolio includes full-stack digital solutions, GenAI applications, agentic AI solutions, machine-learning capabilities, intelligent automation, digital workflows, and enterprise data products.
As a Scrum Master, you will support Agile delivery teams by facilitating team ceremonies, promoting effective ways of working, helping remove impediments, and improving delivery transparency and predictability. You will partner with Product Managers, Delivery Leads, engineers, architects, designers, data teams, testing teams, DevOps teams, platform owners, and other stakeholders to help teams deliver high-quality outcomes aligned with product priorities and business objectives.
This role focuses on delivery execution and team effectiveness after business opportunities have progressed through initial intake, business discovery, and prioritization. The Scrum Master helps ensure that delivery work is appropriately prepared, dependencies and risks are visible, team commitments are realistic, and products progress efficiently through design, build, testing, deployment, adoption, and operational transition.
The Scrum Master will help teams apply Agile, Scrum, and SAFe practices consistently, strengthen shared accountability, improve collaboration, and build a culture of continuous improvement. The role will also support cross-team coordination, Program Increment planning, delivery reporting, release readiness, adoption activities, and the realization of expected product value.
ROLES AND RESPONSIBILITIES
- Facilitate Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, product demonstrations, and retrospectives.
- Support Product Managers and delivery teams in maintaining clear, prioritized, refined, and delivery-ready product backlogs.
- Help ensure that user stories include clear acceptance criteria, identified dependencies, appropriate estimates, and sufficient detail before entering a sprint.
- Guide teams in understanding and applying Agile, Scrum, SAFe, and product-delivery principles and practices.
- Track sprint progress, commitments, risks, impediments, dependencies, capacity constraints, and delivery milestones to maintain transparency and alignment.
- Help remove team impediments and escalate unresolved risks, blockers, and cross-team dependencies to the appropriate stakeholders.
- Partner with Product Managers, Delivery Leads, and technical teams to support sprint planning, release planning, dependency management, and delivery execution.
- Promote effective collaboration across product, design, architecture, engineering, data, testing, DevOps, operations, platform, vendor, and business teams.
- Monitor delivery health using meaningful metrics such as sprint-goal achievement, velocity, predictability, carryover, cycle time, capacity, and defect trends.
- Help teams identify root causes of delivery challenges and implement practical improvements through retrospectives, action tracking, and follow-through.
- Foster a culture of continuous improvement, shared accountability, transparency, collaboration, and sustainable delivery.
- Support the coordination of testing, defect resolution, release readiness, deployment, validation, and operational-transition activities.
- Help identify and manage dependencies across AI Studio products, platforms, vendors, and Agile delivery teams.
- Participate in Scrum of Scrums, Program Increment planning, Agile Release Train activities, and other cross-team ceremonies where applicable.
- Prepare clear delivery updates covering progress, sprint health, risks, dependencies, capacity, key decisions, and upcoming milestones.
- Support product demonstrations, stakeholder reviews, release communications, business-readiness activities, and post-release follow-up.
- Support product adoption and value realization by helping teams coordinate training, communications, operational readiness, usage tracking, and post-deployment actions.
- Promote effective use of Jira, Jira Align, GitLab, Confluence, and other approved product-delivery and collaboration tools.
- Use approved AI and GenAI technologies to improve meeting preparation, summarize discussions, document decisions and actions, identify delivery trends, and increase the efficiency of Scrum Master activities.
- Ensure team delivery practices align with applicable Amgen quality, security, privacy, responsible AI, data-governance, validation, and regulatory requirements.
WIN
WHAT WE EXPECT OF YOU
BASIC QUALIFICATIONS AND EXPERIENCE
Master’s degree in Computer Science, Information Systems, Engineering, Business Administration, Life Sciences, or a related field, and 1 to 3 years of relevant experience
OR
Bachelor’s degree/Licenciatura in a related field and 3 to 5 years of relevant experience
OR
Post-secondary diploma or equivalent qualification and at least 8 years of relevant experience
In addition, the successful candidate will have:
- Relevant professional experience supporting Agile, Scrum, software, digital, data, AI, automation, or technology-delivery teams.
- Experience facilitating team meetings, coordinating delivery activities, tracking progress, and supporting the resolution of delivery risks and impediments.
- Strong organizational, facilitation, analytical, problem-solving, and communication skills.
- Ability to collaborate effectively across global, virtual, multicultural, and cross-functional teams.
- Ability to manage multiple priorities, maintain accurate delivery information, and consistently follow through on commitments.
- Professional proficiency in written and spoken English.
FUNCTIONAL SKILLS
Must-Have Skills
- Strong understanding of Agile methodologies, particularly Scrum, and familiarity with SAFe or other scaled Agile frameworks.
- Experience facilitating Agile ceremonies, including stand-ups, sprint planning, backlog refinement, sprint reviews, demonstrations, and retrospectives.
- Ability to support Product Managers and delivery teams in maintaining prioritized, refined, and delivery-ready backlogs.
- Experience identifying, tracking, escalating, and helping resolve delivery risks, impediments, dependencies, and capacity constraints.
- Experience using Jira, Confluence, GitLab, Jira Align, or comparable Agile and product-delivery tools.
- Understanding of user stories, acceptance criteria, story splitting, estimation, velocity, capacity planning, and sprint commitments.
- Good understanding of the software-development lifecycle, including design, development, testing, deployment, release, and operational support.
- Familiarity with DevOps, continuous integration and continuous delivery, test automation, release management, and environment-readiness practices.
- Ability to monitor delivery metrics, identify trends, and use data to support team improvement and delivery decisions.
- Strong facilitation, communication, collaboration, conflict-resolution, and stakeholder-management skills.
- Ability to work effectively with Product Managers, Delivery Leads, engineers, architects, designers, data teams, testing teams, DevOps teams, vendors, and business stakeholders.
- Ability to support one or more delivery teams while managing multiple priorities in a global, matrixed environment.
Preferred Skills
- Certified Scrum Master, SAFe Scrum Master, Professional Scrum Master, or comparable certification.
- Certified SAFe Practitioner or another relevant Agile certification.
- Experience supporting digital products, AI products, GenAI applications, agentic AI solutions, automation solutions, data products, or full-stack software delivery.
- Familiarity with technologies such as UiPath, large language models, Databricks, AWS services, GitLab, Custom GPTs, Claude, machine-learning platforms, or comparable enterprise technologies.
- Experience participating in Program Increment planning, Scrum of Scrums, Agile Release Trains, or other scaled Agile activities.
- Familiarity with release planning, product operations, product adoption, usage measurement, benefit realization, or value-realization practices.
- Experience supporting distributed, multicultural, or globally based delivery teams.
- Familiarity with responsible AI, data governance, cybersecurity, privacy, GxP, 21 CFR Part 11, computer system validation, or regulated life-sciences environments.
- Experience supporting technology vendors, external delivery partners, or enterprise platforms.
SOFT SKILLS AND BEHAVIORS
Must-Have Behaviors
- Builds trust through active listening, transparency, collaboration, respectful challenge, and reliable follow-through.
- Communicates clearly and confidently with team members, Product Managers, Delivery Leads, technical stakeholders, vendors, and leadership.
- Creates an inclusive team environment where risks, blockers, questions, feedback, and improvement ideas can be raised openly.
- Applies structured, evidence-based thinking when assessing delivery issues, team performance, risks, and improvement opportunities.
- Demonstrates accountability for ceremony facilitation, action tracking, delivery transparency, and the quality of team reporting.
- Maintains a team-oriented mindset and focuses on enabling others to deliver successfully.
- Remains calm, objective, and constructive when addressing conflict, delivery pressure, changing priorities, or competing stakeholder needs.
- Operates with urgency while maintaining appropriate quality, compliance, ethics, privacy, security, and risk awareness.
- Demonstrates curiosity, adaptability, and continuous learning in Agile delivery, AI, automation, digital products, DevOps, and product management.
- Balances delivery speed with product quality, operational readiness, team sustainability, and long-term value.
PROFESSIONAL CERTIFICATIONS
Preferred but not required:
- Certified Scrum Master, SAFe Scrum Master, or Professional Scrum Master certification
- Certified SAFe Practitioner or related Agile certification
- Scrum Product Owner or Agile delivery certification
- Jira, GitLab, DevOps, or product-delivery certification
- AI, automation, data, or digital-transformation certification
SUCCESS MEASURES
- Consistent and effective facilitation of sprint planning, stand-ups, backlog refinement, sprint reviews, demonstrations, and retrospectives.
- Improved delivery predictability, transparency, and alignment with sprint goals, product priorities, and business outcomes.
- Timely identification, tracking, escalation, and resolution of risks, impediments, dependencies, and capacity constraints.
- Strong partnership with Product Managers, Delivery Leads, and technical teams to maintain well-prepared backlogs and delivery-ready user stories.
- Increased team maturity through effective coaching, continuous improvement, shared accountability, and consistent application of Agile practices.
- Improved delivery flow, including reduced carryover, fewer avoidable blockers, clearer ownership, and more reliable completion of committed work.
- Effective coordination of testing, release readiness, DevOps, deployment, validation, and operational-transition activities.
- Strong cross-functional collaboration across product, design, architecture, engineering, data, testing, DevOps, operations, vendors, and business stakeholders.
- Increased visibility into delivery health, progress, risks, dependencies, capacity, and performance through meaningful metrics and transparent reporting.
- Effective support for product adoption and value realization through delivery readiness, stakeholder coordination, usage visibility, and completion of post-release actions.
THRIVE
WHAT YOU CAN EXPECT OF US
- Vast opportunities to learn, develop, and move up and across our global organization.
- Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
- Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
- Flexible work arrangements.
APPLY NOW
Objects in your future are closer than they appear. Join us.
CAREERS.AMGEN.COM
EQUAL OPPORTUNITY STATEMENT
AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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Salary Range
35 811,35 EUR - 48 450,65 EUR