Job Summary
The System & Cloud Engineer Jr. is a hands-on member of the Data Center & Cloud team for the Mosaic Infrastructure Managed Services engagement, supporting a managed estate of servers, virtualization, storage, and cloud workloads across roughly 60 sites in the United States, Canada, Brazil, Peru, and Paraguay. Working under the guidance of the System & Cloud Engineer Sr. and the Systems Engineer Lead, this role handles day-to-day server administration, incident resolution, monitoring response, backup operations, and routine maintenance, building toward more advanced systems and cloud engineering responsibilities over time.
Responsibilities
- Resolve escalated server and infrastructure incidents from the Service Desk and NOC, including Windows Server and Linux OS-level issues.
- Perform routine server administration: account and access requests, disk and resource management, service restarts, certificate renewals, and scheduled task upkeep.
- Support virtualization operations (VMware/Hyper-V): VM provisioning, snapshots, resource adjustments, and basic troubleshooting under established procedures.
- Execute and monitor backup jobs, remediating failures and escalating recurring issues; support restore requests.
- Respond to monitoring alerts for the server estate, performing first-level diagnostics and escalating per runbooks.
- Support patching activities in coordination with the NOC Analyst Sr. (Patching), including pre/post checks on assigned servers.
- Assist with cloud operations tasks (Azure/AWS) such as resource provisioning, tagging hygiene, and basic troubleshooting under senior guidance.
- Maintain accurate documentation of executed work, runbooks, and environment records.
- Follow the account's incident, request, and change management processes with accurate ticket documentation.
- Participate in scheduled maintenance windows and the team's on-call rotation as assigned.
- Grow technical depth over time through mentoring, training, and progressively complex assignments.
Skills and Experience
Required Qualifications
- Degree or technical diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 1-2+ years of experience in server administration, infrastructure operations, or advanced IT support.
- Working knowledge of Windows Server administration; Linux exposure a plus.
- Familiarity with virtualization concepts (VMware or Hyper-V).
- Understanding of backup/restore concepts and monitoring/alerting workflows.
- Solid troubleshooting fundamentals and a methodical approach to incident resolution.
- Good documentation habits and disciplined ticket hygiene.
- Strong verbal and written communication skills in English B2+.
- Availability for scheduled maintenance windows and on-call rotation participation.
Preferred Qualifications
- Entry-level Microsoft, VMware, or cloud certification (e.g., AZ-900, AWS Cloud Practitioner).
- Exposure to Azure or AWS administration.
- Basic scripting exposure (PowerShell, Bash).
- Experience working within ITIL-based processes (incident, request, change).
- Trilingual Spanish/English/Portuguese a MUST.
Technical Skills & Tools
- Windows Server administration; Linux fundamentals a plus.
- Virtualization platforms (VMware, Hyper-V) at an operator level.
- Backup and monitoring tools (platform per account standards).
- Cloud platforms (Azure/AWS) at a fundamentals level.
- ITSM/ticketing platforms (ServiceNow or equivalent).
- Basic PowerShell or Bash scripting a plus.
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