Job Description:
INTRODUCTION
The Analytics, Modeling & Insights (AMI) organization is on a mission to deliver significant value, create lasting impact, and influence the future of the Enterprise through the most trusted and objective insights, thoughtful experimentation, strategic transformation, and next-level innovation.
Our vision is to power the Bank’s responsible growth with insight, foresight and clarity by demonstrating core principles that drive who we are and what we do:
- Objective: Maintain an unbiased lens to inform sound and smart decisions grounded in data
- Innovative: Embrace emerging technologies and methods to continuously amplify our capabilities
- Strategic: Apply enterprise-wide data and deep expertise to anticipate needs and guide sustainable, long-term decisions
- Collaborative: Partner across disciplines to deliver insights aligned with stakeholder needs
- Effective Storytelling: Translate complex data into clear, compelling narratives that drive action
- Efficient: Optimize tools and processes for timely, consistent, scalable impact
ROLE/JOB DESCRIPTION:
The Analytics, Modeling & Insights (AMI) organization is seeking a motivated, analytical, and innovative professional to join the Product Analytics team in support of Enterprise Analytics Transformation and data-driven product strategy.
This role operates at the intersection of data product development, advanced analytics, and business strategy, helping drive the modernization of the Bank's data ecosystem while generating actionable insights that improve product performance and customer outcomes.
The analyst will partner closely with Product Strategy, Data Product Management, and Enablement & Governance teams to develop trusted, reusable data products and leverage those assets to assess product effectiveness, identify opportunities for optimization, and influence strategic decision-making. The role will help accelerate innovation and AI adoption by delivering semantically consistent data, while also applying analytical techniques to understand customer behavior, optimize product strategies, and support responsible growth across the enterprise. This modernization effort includes collaboration across data product development and consumption, data product governance, and product management functions to deliver scalable and sustainable solutions.
RESPONSIBILITIES:
In this role, the analyst will be responsible for both data product development and product analytics, including but not limited to:
Data Product Development & Analytics Transformation
- Design, engineer, develop, and certify enterprise data products for broad consumption across analytics, reporting, AI, and business intelligence use cases.
- Partner with Enablement & Governance teams to ensure appropriate documentation, controls, processes, and standards are incorporated throughout the data product lifecycle.
- Collaborate with Subject Matter Experts to establish business definitions, rules, metrics, and semantic layers that provide context and make data products AI- and BI-ready.
- Support the evolution of analytics by evaluating and applying emerging technologies, AI capabilities, analytical methodologies, and best practices.
- Contribute to the development of standards, playbooks, and reusable frameworks that advance enterprise analytical capabilities.
Product Analytics & Strategy Optimization
- Partner with Product Strategy leaders to evaluate the performance and effectiveness of existing product strategies and recommend opportunities for optimization.
- Analyze portfolio performance, customer behavior, engagement trends, and product outcomes to identify opportunities for growth, risk mitigation, and improved customer experience.
- Perform deep-dive analyses to understand customer journeys, behavioral patterns, and drivers of product adoption, usage, retention, and attrition.
- Identify under-engaged, over-engaged, or emerging customer segments and develop recommendations to improve targeting, strategy execution, and customer outcomes.
- Evaluate marketing, communication, servicing, and customer experience strategies to identify opportunities for enhanced effectiveness and engagement.
- Develop analytical frameworks, performance measurement methodologies, and monitoring capabilities to assess strategy outcomes and inform decision-making.
- Translate complex analytical findings into clear, actionable insights and compelling business recommendations for senior leadership and key stakeholders.
- Deliver proactive insights that influence product strategy, customer experience improvements, and enterprise growth objectives.
REQUIRED SKILLS:
- Demonstrated experience as an innovative thinker, self-starter, and creative problem solver who challenges the status quo.
- Strong analytical aptitude with experience performing data analysis, trend analysis, business performance evaluation, and statistical techniques.
- Experience translating analytical findings into actionable business recommendations that influence strategy and decision-making.
- Ability to work collaboratively with business partners, product teams, and technical stakeholders to solve complex business problems.
- Proficiency in SQL, Python, data manipulation techniques, and analytical tooling.
- Strong communication, storytelling, and presentation skills with the ability to explain complex concepts to technical and non-technical audiences.
- Ability to adapt quickly, learn new technologies, and experiment with emerging analytical techniques and methodologies.
DESIRED SKILLS:
- Experience in product analytics, customer analytics, marketing analytics, portfolio analytics, or strategy analytics.
- Experience evaluating product performance, customer engagement, customer journeys, and business strategy outcomes.
- Knowledge of statistical modeling, machine learning, segmentation, behavioral analytics, and predictive analytics techniques.
- Familiarity with AI and machine learning applications within business and analytical workflows.
- Experience with SharePoint, Excel, PowerPoint, JIRA, Confluence, and Agile methodologies.
- Experience with Spark, Scala, Java, Python, or similar analytical and data engineering technologies.
- Project planning and execution experience, including scope definition, milestone tracking, and stakeholder communication.
- Advanced degree in Mathematics, Statistics, Economics, Data Science, Analytics, or a related quantitative field.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - ME - Belfast - 11 SCHOODIC DR - BELFAST VIII (ME5068), US - ME - Belfast - 32 Katahdin Ave - Facility (ME5063), US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540)
Pay and benefits information
Pay range
$84,200.00 - $124,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.