AI Solution Architect I

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The AI Solutions Architect is a customer-facing role supporting Sales Engineering teams across Infrastructure and Collaboration Solutions, this role blends AI, data analytics, dashboarding (Power BI), and presales support to help C1 deliver world-class AI powered Solutions.

This is a strategic role designed for architects with strong problem-solving, data/AI foundations, and the ability to communicate clearly with both technical and business audiences.

Responsibilities

Essential Functions

AI / Data / Dashboarding

• Build and maintain Power BI dashboards for Sales Engineering leadership: capacity, utilization, pipeline health, SLA metrics, customer trends, and productivity insights.

• Develop AI-assisted workflows using Python, Azure AI, LLMs, and automation tools to streamline internal processes (routing, assignments, data cleanup, forecasting).

• Support data cleaning, dataset creation, and analytics models that enhance forecasting and customer segmentation.

• Assist in building AI-based scoring models for customer health, renewal prediction, and service demand.

• Create internal documentation, playbooks, and how-to guides for dashboards and automations.

Sales Engineering & Customer Facing

• Participate in customer calls with Solution Architects to provide AI insights, dashboards, or automation recommendations.

• Support demos and proof-of-concepts involving AI Solutions from Cisco, Genesys, Juniper, Palo Alto, Dell, Extreme, and other partners.

• Translate technical AI outputs into simple business language for customers and account teams.

• Support integration of AI into C1 offers.

Qualifications

Required Qualifications

• Bachelor's degree in Computer Science, Data Science, Information Science, or related field.

• Foundational experience in Python, SQL, and analytics tools (Power BI preferred).

• Strong understanding of AI/ML concepts (regression, classification, LLMs, data manipulation).

• Ability to communicate clearly, summarize insights, and support customer meetings.

• Excellent problem-solving skills, intellectual curiosity, and willingness to learn rapidly.

• Understanding of enterprise technologies from Cisco, Dell, Genesys, Palo Alto, etc.

• Project experience building models, dashboards, or AI applications

Desired/Preferred Qualifications

• Experience with Power BI, Snowflake, Azure AI, or data engineering concepts.

• Familiarity with APIs, automation frameworks, or basic full-stack development.

• Experience with customer-facing work or presales exposure.

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range

$65,000 - $75,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

E-Verify: E-Verify

Right to Work: Right to Work Poster