Job Description:
About DXC Bulgaria
We are DXC – a Fortune 500 global IT services leader.
In Bulgaria, we are among the largest IT employers, delivering the full spectrum of the company's diverse technical portfolio. Our teams work across cutting-edge technologies, contributing to projects that span industries and geographies.
We foster continuous learning and professional growth, offering access to targeted training and certifications aligned with individual interests and career aspirations.
Our culture of collaboration, innovation, and shared values empowers professionals to grow and succeed.
About the role
The role involves providing expert-level support in cloud operations and IT service management while ensuring high-quality incident and problem management practices. The position requires maintaining strong communication standards, adhering to operational guidelines, and driving continuous improvement across all processes. The perfect candidate must demonstrate professionalism, innovation, and technical capability to operate in complex IT environments.
Daily challenges
• Delivering practical expertise in Cloud operations, ensuring stable and efficient service performance.
• Managing incidents and coordinating timely resolution across multiple teams.
• Conducting problem management activities to identify root causes and prevent recurring issues.
• Applying ITIL4 practices and adhering strictly to established service management guidelines.
• Maintaining organization and composure under pressure while troubleshooting complex issues.
• Proactively contributing innovative ideas and supporting continuous improvement initiatives.
• Work on a shift in 24/7 coverage rotation (2-day shifts, 2-night shifts, 4 days off)
eXperience and skills required
• 1+ years of hands-on experience with cloud environments.
• ITIL4 certification and relevant hyperscale, Kubernetes, or Linux certifications.
• Proven practical experience in Cloud operations, Incident Management, and Problem Management.
• Strong troubleshooting capabilities and the ability to remain calm and structured during critical situations.
• Ability to follow instructions and operational guidelines with high attention to detail.
• Experience working in structured environments with staffing processes, onboarding, and quality assurance controls.
• Excellent English communication skills.
Company benefits
At DXC Technology, we don't just offer jobs - we build careers. Here's what you can look forward to when you join us:
• Enjoy competitive compensation and grow your career in a fast-paced, international environment.
• Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
• Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
• Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
• Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
• Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
• Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
• Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you feel comfortable with the above-mentioned requirements, please send us your CV in English. Please note only shortlisted candidates will be contacted.
DXC Technology stands for equal opportunities, namely, we do not discriminate on the basis of race, religion, color, sex, age, disability, or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience, and relevant business requirements.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.