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We don’t just build technology. We build hope for everyone dealing with Cancer.
Elekta is shaping the standard of care, together with healthcare providers, by developing precision radiation medicine that brings advanced radiotherapy into routine clinical practice. Our solutions support consistent, efficient and personalized care, addressing evolving patient needs. Through adaptive radiotherapy, precision treatment delivery and integrated workflows, Elekta supports care teams across a range of clinical settings. Each year more than 2 million patients are treated using Elekta solutions across over 130 countries. Elekta is headquartered in Stockholm, Sweden, with over 4,000 employees and offices in more than 40 countries. The company is listed on Nasdaq Stockholm. For more information, visit elekta.com.
DESCRIPTION -
To provide support to the customer/field engineer/distributors, to fulfill the offered SLA, reliability of the information and to assure the customer's satisfaction; to assure the fulfillment of the Elekta procedures and requirements by the customer, according to the technical guidelines of the headquarters; support to management software (OIS) and planning systems; perform upgrades and updates of Elekta systems.
RESPONSIBILITIES -
- Complete training applicable and keep themselves updated with the new versions of the Elekta products
- To provide support to the customers, giving solutions with remote service, service by telephone, e-mail, WebEx or IntelliMax
- To follow the Elekta work policies
- To use the PPEs provided by the company, whenever necessary
- To keep 100% of the calls duly updated in CLM and not later than 2 business days after the performance of the activity
- To assure the reliability of the information provided to the customers
- Be focused and demonstrate the technical knowledge to support the customers/field engineers/distributors in the problem solution
- To be able to attend calls with low complexity without support
- Basic knowledge about the software for patient management (OIS), planning (TPS), according to the standards established by Elekta
- Support the customers to upgrades and update TPS
- To plan and execute the software FCOs, in order to be applied to the customers, whenever available. To achieve minimum overdue level
AUTHORITIES -
- To make contact with the factory support, whenever there is a need of international support
- Make contact with customers and distributors
RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES -
- Studying in Information Technology or related areas with graduation to be happening from July 2028 on.
- Flexibility and assertive communication.
- Good interpersonal relationship; teamwork.
- Discipline with deadline, schedules and documentation.
- Advanced level in English and desirable Spanish.