Define your future at Hong Leong Bank
Job Description
Key Responsibilities:
- Assist in preparing and maintaining system documentation, including SOPs, user guides, and process flows.
- Support the team in managing incident and service request tickets (logging, tracking, and follow-ups).
- Perform basic troubleshooting and initial analysis for reported issues.
- Coordinate with team members to ensure timely resolution of incidents.
- Assist in SIT and UAT related to Branch Teller System and mobile application.
- Support daily BAU (Business-As-Usual) activities and administrative tasks.
- Ensure proper documentation and closure of all assigned tickets.
Skills & Experience We Are Looking For:
- Currently pursuing a degree in Information Technology, Computer Science, or any related field.
- Java, .NET, MySQL, MS SQL
What You'll Gain:
- Mentorship from industry professionals.
- Hands-on industry experience.
For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.