Software Engineer Associate - ATM Hardware & Software Tester

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineer Associate (ATM Hardware & Software Tester) within PNC's Technology organization, you will be based in Pittsburgh, PA reporting to one of PNC's ATM labs.

We are seeking a detail-oriented and motivated ATM Hardware and Software Tester to support the validation, certification, and release of updates to PNC ATMs prior to deployment in the production environment. This role is responsible for identifying defects, assessing risks, and ensuring a high-quality customer experience across ATM hardware and software platforms.

The ideal candidate will have foundational experience with PC hardware and networking, familiarity with SDLC and STLC processes (including defect lifecycle management), and hands-on experience developing and executing test cases—preferably using Jira. Success in this role requires strong analytical thinking, attention to detail, technical aptitude, and a willingness to learn and work across multiple backend systems.

Key Responsibilities
• Perform manual testing on physical ATMs, including customer transactions, hardware fault scenarios, alarms, ADA compliance, and fraud-prevention controls.
• Execute virtual testing of customer transactions using ATM simulation software.
• Troubleshoot and remediate ATM hardware and networking issues.
• Conduct API testing using Postman to support daily test activities.
• Validate transactions and system events using backend applications.
• Use Jira daily to create, execute, and document assigned test cases.
• Identify, log, update, and track defects throughout the defect lifecycle using Jira.
• Evaluate transactional screen flows and provide constructive feedback to improve usability and customer experience.

Qualifications
Preferred Skills & Experience
• Experience in a technology-related role; ATM or financial services experience is a plus.
• Hands-on experience troubleshooting hardware and networking issues.
• Familiarity with JavaScript, Java, and Postman (preferred).
• Strong analytical, problem-solving, and multitasking skills in a fast-paced environment.
• Demonstrated ability to collaborate effectively with team members and cross-functional partners, manage competing priorities, and deliver quality results across multiple initiatives.

Tools & Technologies
• Postman
• Command Prompt
• Jira / Confluence
• Microsoft Word (basic) and Microsoft Excel (intermediate)

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Assists in the development, testing, and implementation of software solutions.
• Assists with designing software solutions.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Application Development, ATM Testing, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, Software Testing, Troubleshooting, User Experience (UX) Design

Competencies

Application Design, Architecture, Application Development Tools, Application Maintenance, Application Testing, System Development Life Cycle, Technical Writing/Documentation

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Equal Employment Opportunity (EEO)

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.