L1 Technical IT Engineer - Azure Infrastructure Support
Job Summary
We are seeking a proactive and customer-focused L1 Azure Infrastructure Support Engineer to join our Cloud Operations team. The role is responsible for providing 24x7 operational support for Azure-based infrastructure environments, monitoring cloud resources, responding to alerts and incidents, and performing day-to-day administration of Windows and Linux systems hosted in Microsoft Azure.
The ideal candidate should possess foundational Azure cloud knowledge, basic system administration skills, and a strong willingness to learn and grow within a managed services environment.
Key Responsibilities
Monitoring & Incident Management
- Monitor Azure infrastructure, applications, and services using approved monitoring tools.
- Acknowledge, triage, and respond to alerts and incidents within agreed SLAs.
- Perform first-level troubleshooting and resolution of infrastructure issues.
- Escalate unresolved or complex incidents to L2/L3 support teams following defined procedures.
- Participate in major incident bridges and provide timely updates.
- Ensure accurate documentation of incidents, service requests, and resolutions.
Azure Infrastructure Support
- Monitor and support Azure Virtual Machines (Windows and Linux).
- Perform routine operational tasks on Azure resources.
- Monitor Azure networking components including Virtual Networks, Load Balancers, and VPN connections.
- Support Azure Backup and recovery operations.
- Assist with storage administration and capacity monitoring.
- Validate successful completion of scheduled jobs and maintenance activities.
Operating System Administration
- Perform routine health checks on servers and infrastructure components.
- Support patching and maintenance activities as per established procedures.
- Perform basic troubleshooting of Windows Server and Linux systems patching and backup issues.
Service Requests & Change Support
- Execute standard service requests and operational tasks.
- Support implementation of approved changes under supervision.
- Validate system health before and after changes.
- Maintain accurate operational records and change documentation.
Documentation & Communication
- Maintain and update operational runbooks, SOPs, and knowledge articles.
- Provide detailed shift handovers to incoming support teams.
- Communicate effectively with customers, vendors, and internal stakeholders.
- Participate in process improvement initiatives and operational reviews.
Technical Skills
Microsoft Azure
Basic knowledge and operational support experience with:
- Azure Virtual Machines
- Azure Virtual Networks (VNet)
- Network Security Groups (NSG)
- Azure Storage Accounts
- Azure Backup
- Azure Monitor
- Log Analytics Workspace
- Azure Alerts and Action Groups
- Azure DNS
- Recovery Services Vault
Windows Administration
- Event Viewer Analysis
- Disk and File System Management
- Service Monitoring
- Basic PowerShell knowledge
Linux Administration
- Service Management
- Log Analysis
- Basic Shell Scripting
Monitoring Tools
Experience or exposure to:
- Azure Monitor
- AlertOps
- Other infrastructure monitoring tools
ITSM Tools
Experience using ticketing and service management platforms such as:
- ServiceNow
- HaloITSM
Preferred Skills
- Basic PowerShell scripting.
- Understanding of cloud security concepts.
- Exposure to Azure DevOps and automation tools.
- Knowledge of infrastructure monitoring and alert management.
- Familiarity with backup and disaster recovery concepts.
- Understanding of ITIL processes and best practices.
Qualifications
Education
- Bachelor’s degree in information technology, Computer Science, Engineering, or Graduate .
- Equivalent practical experience will also be considered.
Experience
- 1-3 years of experience in Infrastructure Support, Cloud Operations, Service Desk, or Technical Support.
- Exposure to Microsoft Azure environments preferred.
- Experience supporting Windows and Linux operating systems.
Certifications (Preferred)
- Microsoft Azure Fundamentals (AZ-900)
- Microsoft Azure Administrator Associate (AZ-104) - Preferred
- ITIL Foundation Certification - Preferred
Soft Skills
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Customer-focused approach.
- Ability to work effectively in a 24x7 rotational shift environment.
- Strong attention to detail.
- Good documentation and reporting skills.
- Ability to prioritize tasks and manage multiple incidents simultaneously.
- Team-oriented mindset with a willingness to learn new technologies.
About Rackspace Technology
Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.