Company Description
We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Primary Responsibilities
As a team member, you may carry out various activities:
Sample Registration and Review:
Enter client job information and register samples associated with work/test codes.
Administrative Data Entry:
Perform basic data entry tasks (e.g., entering new client information into the database); data cleanup (e.g., updating client records); retrieval and formatting of data for later use; etc.
Billing Support:
Generate invoices for clients; reconcile payments with corresponding invoices; follow up and notify clients regarding overdue payments.
Report Preparation:
Prepare laboratory reports or other types of reports.
Manage and present reports as trained and assigned in a Laboratory Information Management System (LIMS) or other database system to ensure accuracy of the information in reports.
Sales Support:
Prepare quotations; enter client data into the CRM system; maintain CRM records; conduct client research; etc.
Specific Responsibilities
- At all times, complies with SGS Code of Integrity and Professional Conduct.
- Performs other data quality verification functions as assigned in the future.
- Provides reports documenting reviews and changes where required.
- Ensures lab deadlines are met and the RBS Team Coordinator (or section Lab Manager in their absence) is notified immediately if the turnaround time specified cannot be met.
- Adopts and supports specific operational improvement activities as communicated by the RBS Supervisor. These projects will focus on the improvement of quality and efficiency.
- Looks for efficiency gains in your section by being aware of new technologies and reviewing existing procedure.
- Able to respond to technical queries.
- Participate in scheduled weekly or monthly meetings with team members, laboratory affiliates, and supervisors as needed to ensure that immediate and ongoing issues are addressed.
- Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
- Ensures work area in RBS is kept clean and presentable at all times.
- Remains familiar with SGS quality assurance procedures.
- Complies to all SGS QHSE and HR policies and procedures.
Additional Information
- Hybrid work arrangement may differ depending on affiliate country, should be amenable to be onsite for 2 to 6 months.