Associate Software Engineer - L3 Support

Work Location:
London, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
-

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Important note regarding this role;

• This position is for L3 Production Support are requires the ability to work off hours and participate in an on call rotation

CUSTOMER

• Develop new components as required for engineering programs and projects within assigned area and may also work on small features and develop small tools.
• Support business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes)
• Work with technology partners to ensure the configuration and custom components meet application requirements and performance goals
• Analyze the technical requirements to recommend pragmatic and sound engineering specific solutions for own area
• Work with other stakeholders, internal technology partners to ensure engineering solutions meet technical direction, requirements, performance, time-to-market and innovation goals
• Monitor product lifecycles, ensuring specifications and functionality support business objectives and engineering decisions, undertaking re-development where required
• Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or project
• Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements
• Develop as-built program activities to establish the level of detail needed using configuration management processes
• Create and maintain quality code, ensure defect free programming consistent with standards; provide code maintenance and support during testing cycles
• Provide technical expertise during Incident management, analyze incident reports and outages, perform impact assessment for incidents and facilitate internal and external communication throughout incident resolution
• Participate in identifying and recommending development / testing solutions / tools in support of project / application objectives

SHAREHOLDER

• Adhere to standard security coding practices to ensure application is free of most common coding vulnerabilities
• Ensure technical decisions, technical risks and lessons learned are identified, clearly documented and enhancements are accordingly implemented
• Understand relationships between work processes and the business and ensure awareness of costs related to own work
• Deliver effective and efficient solutions that meet key project milestones and overall project deliverables on time, within budget, and adhering to development and quality standards
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines - including creation of project documentation of system requirements, estimates of scope and cost
• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk activities as necessary
• Adhere to internal policies/procedures and applicable regulatory guidelines
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit; Support knowledge-sharing across teams and with relevant stakeholders, ensuring knowledge is codified, monitored, tracked and managed
• Work collaboratively with the team and leadership to proactively identify and resolve issues related to product quality
• Work collaboratively with the development team to define and validate appropriate user stories, acceptance criteria and definitions of done / ready
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Basic working knowledge of specific domain or engineering frameworks, technology, tools, processes and procedures
• Performs low to moderately complex technical tasks under general supervision
• Foundational knowledge of TD applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards
• Executes on program specifications; adapts, integrates, codes, tests and debugs programs; and is responsible for executing
• Uses existing procedures to solve routine problems; makes limited exceptions
• Generally reports to a Practice lead

EXPERIENCE AND / OR EDUCATION

• Java, Spring, SQL, Linux experience would be preferred
• Experience with Dynatrace, Jira, Confluence is nice to have
• Undergraduate degree, Postgraduate degree or Technical Certificate
• Strong academic background (e.g., computer science, engineering)

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet