About the team The Account, Interaction and Search Safety Team is a lean, agile team dedicated to safeguarding across Account, Search, Comments and Messages. Our mission is to adapt quickly and respond effectively to the evolving demands of platform safety. By streamlining workflows and establishing efficient operational processes, we prioritize rapid problem-solving to support moderation efforts and provide seamless cross-team collaboration to address safety concerns proactively.
We serve as the primary team for evaluating safety metrics and assessing the performance of both human moderation and machine-driven systems, ensuring that our safety standards remain robust and impactful. Working closely with frontline teams, we bring policies to life by providing ongoing guidance and operational support that aligns with our strategic business objectives. Through strong partnerships with Product, Operations, Data Science, Policy, Algorithm, and front-line teams, we leverage diverse expertise to tackle safety challenges unique to user accounts and interactions.
With a commitment to data-driven improvement, we have developed a comprehensive metrics system to evaluate operational effectiveness, including moderation efficiency, quality metrics, and machine performance. By regularly monitoring and enhancing our processes, we work to exceed safety targets, close performance gaps, and continuously elevate the quality of platform interactions.
Our team also leads the building of scalable, adaptable safety processes that meet both current and future needs. Through continuous process development, we ensure sustainable efficiencies and maintain operational excellence, evolving with the demands of a safe and thriving community.
We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.
Responsibilities
- Reporting & Dashboard Management
- Develop, maintain, and enhance operational dashboards and reports to track safety performance across Account, Search, and Interaction domains.
- Ensure timely and accurate delivery of recurring and ad-hoc reports for stakeholders.
- Support the standardization of metrics and reporting structures across teams.
- Data Analysis & Insight Generation
- Analyze quantitative and qualitative data to identify trends, anomalies, and performance gaps.
- Translate data into clear insights and actionable recommendations for stakeholders.
- Support deep-dive analyses to investigate issues and inform business decisions.
- Apply AI tools to automate analytical workflows and lift team productivity.
- Metrics Tracking & Performance Monitoring
- Track and monitor key safety metrics (e.g., quality, efficiency, moderation/model performance).
- Assist in defining KPIs and ensuring alignment with business goals.
- Proactively flag risks and performance issues based on data trends.
- Cross-Functional Collaboration
- Partner with Product, Engineering, Policy, and Operations teams to support reporting and analytics needs.
- Contribute to aligning data definitions, metrics, and reporting requirements across stakeholders.
- Communicate insights effectively to both technical and non-technical audiences.
- Reporting Optimization & Data Quality
- Support improvements in reporting processes, tools, and automation.
- Ensure data accuracy, consistency, and integrity through validation and quality checks.
- Maintain documentation for metrics, dashboards, and reporting methodologies.
Minimum Qualification(s)
- Bachelor’s degree in Data Analytics, Business, Statistics, Engineering, or a related field.
- 1+ year of relevant experience in business analysis, reporting, or data analytics roles (internships included).
- Solid analytical skills with experience in data interpretation and visualization.
- Proficiency in data tools such as SQL, Excel, and data visualization platforms (e.g., Tableau, Power BI).
- Keen attention to detail and problem-solving skills.
- Effective communication skills, with the ability to present insights clearly.
- Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Qualification(s)
- Good understanding of Trust & Safety, content moderation, or platform operations.
- Familiarity with large-scale data environments and performance metrics.
- Experience in dashboard automation or data pipeline support.
- Understanding of data governance and quality best practices.