Team Overview TikTok Shop's Supply Chain & Logistics' mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume. Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.
Responsibilities:
- Build and optimize an hourly-level monitoring system for 3PL production performance, enabling real-time visibility of operational progress and rapid identification of risks and bottlenecks across FCs.
- Develop data-driven quality monitoring frameworks (e.g., Missing, Damage, Wrong orders), perform root cause analysis, and drive continuous improvement to enhance customer experience.
- Leverage historical data to identify network-level risks and develop readiness plans for peak seasons (e.g., BFCM), ensuring SLA achievement.
- Participate in SOP design for new processes and system launches, ensuring alignment with operational capabilities across FCs.
- Support the development of the Control Tower system by designing proactive alert mechanisms across capacity, quality, and SLA dimensions.
- Provide daily/weekly reporting and data insights for regional operations, including daily standups and exception reporting.
Minimum Qualifications
- Individuals who are completing or have recently completed a Bachelor's degree in Business, Logistics, Operations, Engineering or a related discipline
- Strong data analysis skills (SQL, Python), with experience in BI tools
Preferred Qualifications
- Experience in e-commerce fulfillment or warehouse management
- Familiar with WMS systems and warehouse workflows