Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We're Looking For:
Responsible for monitoring cloud environments, troubleshooting issues, and ensuring timely escalation of events to maintain system health and performance. This role requires strong analytical skills, attention to detail, and a proactive approach to incident management in a 24x7x365 operational environment.
Essential Duties and Responsibilities:
• Diligently observe and interpret cloud monitoring dashboards and alerts
• Resolve basic issues; escalate urgent and complex issues. Know the difference
• Coordinate with internal departments and sometimes with customers
• Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve
• Document all troubleshooting and issue management actions via the electronic case management system
• Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available to be engaged in response to system-initiated alerts
• Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders
• Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to support a 24x7x365 environment. Shifts may fluctuate to meet business and staffing needs
Key Skills and Competencies:
• Experience with Windows, Linux, web services, networking, Data bases, and cloud platforms.
• Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
• Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors.
• Knowledge and experience of SIEM, ELK, PLG, and container orchestration platforms like Kubernetes are preferred.
• Cyber Security related Certifications like Security+, SSCP, CCSP, and CEH.
• Knowledge of Markup, query, and scripting languages, including Python, HTML, PromQL, SQL and familiarity with REST API calls, and PowerShell.
• Experience (1+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
Minimum Education or Equivalent: Bachelors degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field
Minimum Work Experience: 2+ years' experience working on an operations style team (NOC, SOC, MOC, etc.) and troubleshooting networking, service desk, operations center and/or supporting cloud based Infrastructure
Work Environment: Hybrid
Safety Sensitive Role: No
Travel: Up to 10%
Personal Protective Equipment (PPE): No
Must be able to see color: No
Physical Demands:
• Sedentary work that primarily involves sitting/standing
Benefits:
We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.
Job Posting Statement:
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
AI Technology Statement:
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.