The AI Product Manager owns the strategy and execution of HSI’s customer-facing AI solutions, including the underlying Model Context Platform (MCP) and supporting AI services.
This role delivers intelligent, context-aware product experiences powered by LLMs, automation, and data. You bring strong product fundamentals, a practical understanding of AI systems, and an AI-native approach to building products—leveraging AI to accelerate ideation, delivery, and iteration.
Key Responsibilities
- Define and own the roadmap for a virtual assistant–driven application interface, including conversational experiences, agent capabilities, and workflow automation
- Lead the evolution of HSI’s MCP, including context management, memory, orchestration, and service integrations
- Translate company strategy and customer needs into differentiated AI-driven product capabilities
- Partner with engineering and data teams to design AI-powered features leveraging LLMs, RAG, and agent-based systems
- Define product requirements, including system behavior, prompts, guardrails, and evaluation criteria
- Drive execution through agile development cycles, maintaining a well-prioritized backlog of features and experiments
- Establish and monitor AI performance metrics (e.g., accuracy, task success, latency, cost, hallucination rates)
- Lead experimentation to improve model outputs, workflows, and user experience
- Partner with data teams to define feedback loops, data requirements, and opportunities for fine-tuning or optimization
- Use AI tools to accelerate core PM workflows, including requirements documentation, backlog refinement, and internal communications
- Rapidly prototype conversational flows and AI interactions to validate ideas early
- Synthesize customer feedback, support data, and usage patterns into actionable insights
- Continuously evaluate and adopt new AI tools to improve product development speed and decision-making
- Conduct user research and analyze customer workflows to identify high-impact AI opportunities
- Partner closely with engineering, UX, data science, and go-to-market teams to deliver cohesive solutions
- Serve as an internal advocate and subject matter expert for AI-driven product capabilities
What Success Looks Like
- Measurable customer value and adoption
- High-quality, reliable AI features that continuously improve
- MCP evolves into a scalable, differentiated platform capability
- Increased product development velocity and insight generation through effective use of AI
Requirements
Bachelor’s degree in a related field; technical disciplines preferred
3–6+ years of product management experience in SaaS or platform products
Experience building or managing AI/ML-powered products
Strong understanding of LLMs, prompt design, RAG, and AI agent workflows
Familiarity with modern AI ecosystems (e.g., OpenAI, Anthropic, vector databases, orchestration frameworks)
Experience defining and improving AI system performance through metrics and evaluation
Hands-on experience using AI tools (e.g., ChatGPT, Claude, Copilot) to:
Generate and refine product requirements
Prototype product experiences and workflows
Analyze customer feedback and product data
Demonstrated ability to increase speed and effectiveness by integrating AI into daily workflows
Strong analytical and data-driven decision-making capabilities
Ability to translate complex technical concepts into clear, actionable product direction
Excellent communication and cross-functional leadership skills
Preferred
- Experience building conversational interfaces or virtual assistants
- Familiarity with human-in-the-loop systems, AI safety, or guardrails
- Experience with Agile development methodologies
Benefits
- Fully Remote Work: Work where you're most productive—we trust you.
- Unlimited PTO: Recharge when you need to—we support work-life balance.
- Career Growth: Unlimited access to our Learning & Development library, including our own HSI LMS content.
- Well-Being First: Full medical, dental, vision, and mental health coverage.
- Secure Your Future: Generous $1:$1 401(k) company match—your future is important to us.
Application Process: To ensure a fair and consistent hiring process, all candidates must apply through our online application system. Due to the volume of applications we receive, we are unable to respond to individual inquiries regarding application status or consideration for the role. Candidates whose qualifications closely match our requirements will be contacted directly by our recruiting team.