Associate Software Technical Analyst

We're looking for an Associate Software Technical Analyst to join our Segment Tech - GWAM Production services team at MBPS. In this role, you will be responsible for resolving technical issues, meeting SLAs, and delivering high-quality application support while contributing to team training, documentation, and operational excellence.

Have the skills and knowledge for the job? Learn more about the opening below!

Position Responsibilities:

• Perform analysis and troubleshooting by coordinating with L2 Support to resolve application issues.

• Conduct/attend knowledge transfer, shadow training, and reverse shadow training if needed.

• Generate and monitor and provide daily, weekly, monthly reports to business managers.

• Perform Ad Hoc tasks and fulfill special projects assigned by Onshore and Offshore Leads.

• Identify issues and apply necessary corrective action or ensure incident and change tickets are assigned to the correct resolver group.

• Ammenable to work at UP Ayala Technohub (Quezon City)

• Ammenable to work on a hybrid set-up (3x a week onsite)

• Ammenable to work in any shift schedule assigned (morning/mid shift; but flexible depending on business need)

Required Qualifications:

• Education: 1-year completed in a bachelor's program with relevant work experience of at least 2 years; bachelor's degree holders are welcome to apply

• Experience: At least 1 year of tenure in their current position for internal candidates.

Preferred Qualifications:

• Effective English verbal and written communication skills. Should be able to adapt to communication style to suit different audiences.

• Can effectively translate complex technical problems into business terms.

• Solution design mindset – Ability to constructively challenge business and technical requirements, as well as proposed approaches, to ensure the best solution is delivered.

• Demonstrate the ability to work independently as well as collaboratively within a team, as needed

• Minimum Skills to Hire/Must Haves:

L1 Application Support Skills or L1.5 Batch Job Skills/Experience

(Preferred but not required): Excellent working knowledge in the following applications and ticketing system tools listed: ServiceNow, CAWLA, SharePoint, Power BI, Power Automate, JIRA, Confluence.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement
Hybrid