Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
Noggin, a Motorola Solutions company, is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations. This advanced framework functions as a central layer of safety and security, aligning directly with our commitment to "Solving for safer" across global operations.
Job Description
We are seeking an imaginative and analytical collaborator to work side-by-side with our team of Implementation Consultants. In this role, you will help adapt software configurations to serve the distinct operational needs of our end-users. At Motorola Solutions, everything starts with our people, and we empower each and every team member to be their most authentic self. Recent graduates are welcome into this entry-level position, where you can pursue your passion and potential while supporting the software systems that keep communities and businesses running smoothly.
Key Responsibilities
Platform Configuration & Optimization
- Configure Noggin software platforms to align with project deliverables, user stories, and technical acceptance criteria
- Examine and evaluate live software environments to identify needed adjustments or application updates
- Validate structural modifications by testing application configurations prior to production deployment
Diagnostics & Technical Support
- Observe, oversee, or analyze common daily tasks, software events, and configuration modifications
- Reproduce, test, resolve, and document software bugs, platform defects, and functional issues
- Train system users on new operational environments and provide ongoing technical support to ensure platform adoption
Knowledge Management & Performance Tracking
- Write comprehensive internal knowledge base articles and customer service technical documentation
- Track and log software configuration hours accurately in accordance with a specified billable target of 80%
- Stay up to date with modern technologies and technical developments to leverage innovative best practices
Basic Requirements
Basic Requirements
- Bachelor's degree
- 0+ years of experience in a software configuration role
Job Requirements
Technical Expertise
- Atlassian Suite to manage development tasks, coordinate project workflows, and log software configuration items
- Software Testing to validate platform changes, isolate defects, and verify technical acceptance criteria
- System Diagnostics to identify technical anomalies and resolve configuration problems
Professional Experience
- Technical Writing to author clear user training materials and internal knowledge bases
- End-User Training to deliver operational guidance and ongoing support to software users
- Excellent Command of English to communicate effectively and collaborate with global implementation consultants
Preferred Qualifications (Optional)
- Familiarity with integrated resilience management platforms or cloud-based enterprise systems
- Academic background in Computer Science, Information Technology, or a similar technical field
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Travel Requirements
None
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.