Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As an Accounts Payable Helpdesk AI Steward, you will collaborate with AI-enabled tools and agents to manage supplier inquiries, resolve exceptions, and ensure high-quality Accounts Payable service delivery. You will play a key role in monitoring AI-supported processes, intervening where needed, and driving continuous improvement in AI-driven Accounts Payable operations.
You will work closely with suppliers, internal stakeholders, and digital solutions while reporting to the AP Team Leader. This position follows a hybrid work model based in Katowice.
Your Responsibilities:
- AI-Supported Supplier Inquiry Management: Partner with AI agents to monitor and manage supplier inquiries related to payments, invoices, and account status, ensuring timely and accurate responses across channels (email, helpdesk, automation platforms).
- Exception Handling & Resolution: Identify and resolve complex or escalated cases not handled by AI, including discrepancies, payment issues, and invoice processing exceptions.
- Service Quality Monitoring: Track and evaluate the performance and accuracy of AI-driven support processes, ensuring compliance with service levels and quality standards.
- Process Optimization & Continuous Improvement: Analyze trends, identify improvement opportunities, and contribute to enhancement of AI workflows, automation rules, and overall AP support processes.
- Account Reconciliation: Oversee and support reconciliation of supplier statements, ensuring discrepancies are resolved efficiently using both AI insights and manual expertise.
- Documentation & Data Integrity: Ensure accurate documentation of interactions, resolutions, and system updates, maintaining high data quality and compliance with internal policies.
- Business Partner Communication: Collaborate with suppliers, procurement, finance teams, and digital/IT teams to ensure seamless issue resolution and continuous process alignment.
- Compliance & Governance: Ensure all activities performed - including AI-assisted processes - adhere to internal controls, policies, and regulatory requirements.
The Essentials - You Will Have:
- High School diploma
The Preferred - You Might Also Have:
- Flunecy in English
- Spanish knowledge - value added
- 1 year of relevant experience - Accounts Payable or Continuous Improvement/AI
- Knowledge of MS Office
- SAP knowledge would be advantage,
- Willingness to work on different shifts (07.30 – 15.30, 14.00 – 22.00).
What We Offer:
Our benefits package includes …
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- On-demand digital course library for professional development.
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.