Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Associate
Job Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Clinical Applications Ancillary Analyst – Speech Recognition, you will engage with clients to optimize operational efficiency and effectiveness within our Technology Consulting practice. You will analyze client needs, develop operational strategies, and provide guidance to streamline processes, enhance productivity, and drive business performance. As an Associate, you will focus on learning and contributing to client engagements while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources.
In this role at PwC Acceleration Center India, you will work closely with clients to analyze operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency. You will provide guidance on implementing technology solutions, process automation, and operational excellence frameworks. Driven by curiosity, you will adapt to working with a variety of clients and team members, each presenting unique challenges and scope. Every experience is an opportunity to learn and grow, taking ownership and consistently delivering quality work that drives value for our clients and success as a team.
Responsibilities
- Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment. Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management. Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff. Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals.
- Learns from senior team members; receives guidance and begins peer collaboration. Works alongside and performs peer review for AC teams.Provides front-line support to end-users by responding to tickets, troubleshooting basic issues, and resolving or escalating as appropriate. Assists with creation of knowledge base articles and end-user tip sheets. Documents system processes and known-issue workarounds.
- Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area. Applies standard fixes and configuration changes based on approved change requests and documented procedures.
- Analyzing client operational processes to identify areas for improvement and enhance productivity
- Developing strategies to optimize operational efficiency and drive business performance
- Implementing technology solutions and process automation to streamline operations
- Collaborating with clients to provide guidance on operational excellence frameworks
- Conducting operational analysis to support decision-making and strategic planning
- Utilizing process mapping and optimization techniques to improve workflow efficiency
- Supporting the development and execution of operations strategies to achieve client goals
- Engaging in project management tasks to validate timely delivery of solutions
- Applying lean process improvement and Six Sigma methodologies to enhance quality and efficiency
- Gathering and interpreting data to inform operational strategies and recommendations
What You Must Have
- At least a Bachelor's degree
- At least 2-4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Demonstrating proficiency in Speech Recognition (radioly dictation - Nuance Powerscribe 360, Nuance Dragon), Audio routing (Nuance escription). A strong understanding of clinical and administrative workflows. Has familiarity with healthcare operations and how system changes impact day-to-day clinical and business processes.
- Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work. Maintains detailed async documentation including ticket notes, work logs, and status summaries to ensure onshore teams can pick up seamlessly. Follows established handoff templates and escalation protocols.
- Excelling in automation solutions and emerging technologies
- Demonstrating proficiency in process optimization and process mapping
- Utilizing operational analysis to drive business process improvement
- Engaging in lean process improvement and Six Sigma methodologies
- Applying operational support and analysis for enhanced service operations
- Developing competitive advantage through innovative technology implementation
- Embracing intellectual curiosity and teamwork in fast-paced environments
- Work Shift timings - 2:00 PM – 11:00 PM IST (US Eastern overlap)
Travel Requirements
Not Specified
Job Posting End Date