Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Associate
Job Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Clinical Applications Physician Analyst – HL7, APIs / cloud integrations - Associate, you will play a pivotal role in optimizing operational efficiency and effectiveness within our Technology Consulting practice. You will analyze client needs, develop operational strategies, and provide guidance to help streamline processes, improve productivity, and drive business performance. As an Associate, you will focus on learning and contributing to client engagements, developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical skills and understanding your strengths.
In this role at PwC Acceleration Center India, you will work closely with clients to analyze operational processes, identify areas for improvement, and develop strategies to enhance productivity, quality, and efficiency. You will provide guidance on implementing technology solutions, process automation, and operational excellence frameworks. Driven by curiosity, you will adapt to working with a variety of clients and team members, each presenting unique challenges and scope. Every experience is an opportunity to learn and grow, taking ownership and consistently delivering quality work that drives value for our clients and success as a team.
Responsibilities
- Provides day-to-day operational support and maintenance for Clinical Applications in a managed services environment. Works under direct supervision with clear, structured tasks focused on break/fix resolution, routine configuration changes, and ticket management. Monitors system performance, triages incoming issues, and applies standard fixes under guidance of senior staff. Collaborates with clinical end-users and IT teams to ensure system stability and continuous support of patient care and operational goals.
- Learns from senior team members; receives guidance and begins peer collaboration. Works alongside and performs peer review for AC teams. Performs routine configuration changes, maintenance updates, and minor system adjustments under guidance for one Clinical Application area. Applies standard fixes and configuration changes based on approved change requests and documented procedures.
- Provides front-line support to end-users by responding to tickets, troubleshooting basic issues, and resolving or escalating as appropriate. Assists with creation of knowledge base articles and end-user tip sheets. Documents system processes and known-issue workarounds.
- Analyzing client operational processes to identify areas for improvement and enhance productivity
- Developing and implementing strategies for operational excellence and process optimization
- Collaborating with clients to provide guidance on technology solutions and process automation
- Supporting the development of innovative solutions to streamline operations and improve efficiency
- Engaging in operational analysis to drive business performance and competitive advantage
- Applying lean process improvement techniques to enhance operational effectiveness
- Utilizing emerging technologies to support operational strategy and execution
- Participating in project management tasks to validate timely delivery of client solutions
- Gathering and interpreting data to inform operational decisions and strategies
- Contributing to the development of operational support frameworks and methodologies
What You Must Have
- At least a Bachelor's degree
- At least 2-4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Demonstrating proficiency in HL7 (must-have), APIs / cloud integrations, NCPDP (eRx – Surescripts), Cross-system orchestration
- A strong understanding of clinical and administrative workflows. Has familiarity with healthcare operations and how system changes impact day-to-day clinical and business processes. Participates in structured shift handoffs with US-based teams, providing clear status updates on open tickets and in-progress work. Maintains detailed async documentation including ticket notes, work logs, and status summaries to ensure onshore teams can pick up seamlessly. Follows established handoff templates and escalation protocols. Develops foundational system knowledge and problem-solving ability focused on issue triage, root cause identification, and applying known fixes.
- Excelling in operational analysis and process optimization
- Demonstrating skills in automation solutions and emerging technologies
- Utilizing Six Sigma methodologies for process improvement
- Engaging in business process improvement and operational excellence
- Applying lean process improvement techniques effectively
- Developing competitive advantage through innovative solutions
- Implementing technology to enhance service operations and support
- Work Shift timings - 2:00 PM – 11:00 PM IST (US Eastern overlap)
Travel Requirements
Not Specified
Job Posting End Date